At Oulonda, we are committed to delivering your formal attire with the utmost care and efficiency. Below are the details regarding our shipping options, processing times, and delivery services.
Upon receipt of your order, we will conduct verification, inspection, and preparation for dispatch within 1-3 business days. During peak periods, such as sales events or holidays, processing times may be extended. Should any delay occur, you will be promptly notified via email or phone.
We offer two primary shipping options, each with its own estimated delivery time:
Estimated Delivery Time: 7–14 business days
Applicable to: Domestic and international destinations, including Australia, Canada, and the United States.
Estimated Delivery Time: 1–3 business days
Applicable to: Domestic orders only. For international expedited shipping, please contact us for availability and additional information.
Our shipping fees are structured as follows:
Order Total: US$0 - US$60
A standard shipping fee of US$10 will be applied.
Order Total: Above US$60
Standard shipping is free for orders over US$60.
Order Total: US$0 - US$100
An expedited shipping fee of US$20 will be applied.
Order Total: Above US$100
Expedited shipping is free for orders over US$100.
International Orders: Shipping times and costs may vary based on the destination and customs processing times. Please allow for additional time for customs clearance.
Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor its delivery status.
Shipping Confirmation: Upon dispatch, a confirmation email will be sent, including your tracking number.
Shipping Fees: Shipping costs are calculated and displayed during checkout based on the order total.
Non-Refundable Shipping Charges: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect item or defective product).
Company Name: Oulonda
Address: 1254 Koontz Lane, North Hollywood, CA 91601
Email: [email protected]
